Policies and Procedures
What is your cancellation policy?
At Eastside Arts Studio & Theater Collective (EAST), our programs are intentionally small and enrollment is limited. When you register, your child’s spot is reserved exclusively for your family.
Because of this, we are unable to offer full refunds once a session begins.
Cancellations for Sessions/Classes.
• A $30 administrative cancellation fee applies to any cancellation made prior to the first day of the session.
• Cancellations requested before the session begins will receive a refund minus the $30 fee.
• Once the session has started, tuition is non-refundable.
• In certain circumstances, a studio credit may be issued at our discretion.
Studio credits may be applied toward future classes or programs and must be used within the current school year unless otherwise noted.
Summer Camps and Intensives
• Cancellations made 14 days or more prior to the first day of camp will receive a refund minus a $30 administrative fee.
• Cancellations made within 14 days of camp are non-refundable.
• If a spot can be filled from a waitlist, a partial credit may be considered.
What is the policy for missed classes?
What happens when classes are cancelled by EAST Collective?
We are unable to offer refunds or credits for individual missed classes. Tuition reflects enrollment in the full session rather than attendance at individual class dates.
If EAST must cancel a class or camp due to low enrollment or unforeseen circumstances, families will receive a full refund or the option to transfer into another program.
Our Privacy PolicyEffective Date: February 24, 2025
EAST Collective is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, register for classes, make a payment, or join our mailing list.
Information We Collect
We may collect the following information:
• Name
• Email address
• Phone number
• Mailing address
• Child’s name and age (for youth classes)
• Emergency contact information
• Payment information
• Media consent preferences
This information is collected when you:
• Register for classes or camps
• Join our mailing list
• Complete enrollment or waiver forms
• Contact us directly
How We Use Your Information
We use your information to:
• Process registrations and payments
• Communicate about classes, scheduling, and updates
• Send newsletters and studio announcements
• Respond to inquiries
• Improve our programming and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Email Communications
We use Squarespace Email Campaigns to send newsletters and studio updates. If you join our mailing list, you may receive emails about classes, events, and announcements.
You may unsubscribe at any time by clicking the unsubscribe link included in each email.
Payment Processing
Payments are processed securely through NMI, our third-party payment processor. EAST Collective does not store full credit card information on our servers.
All payment data is transmitted securely and handled in accordance with applicable payment security standards.
Media
EAST Collective may photograph or record classes for promotional purposes. We honor written media opt-out requests submitted during registration.
Data Security
We take reasonable measures to protect your information using secure platforms and password protected systems. However, no method of electronic transmission or storage is completely secure.
Children’s Privacy
We collect limited information about children only for enrollment, communication, and safety purposes. This information is provided by a parent or legal guardian.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.
Contact
If you have questions regarding this Privacy Policy, please contact:
EAST Collective
hello@theeastcollective.com
East Nashville, Tennessee